Integrated Casino Resort Operations Certificate
Integrated Casino Resort Operations Certificate Program
The Lloyd D. Levenson Institute of Gaming, Hospitality and Tourism (LIGHT) part of the School of Business at Stockton University, with the support and encouragement of industry stakeholders, has developed the Integrated Casino Resort Operations certificate program with the goal of preparing managerial and supervisory employees to take the next step into executive roles at integrated casino resorts. The eight-unit series covers the breadth of integrated casino resort operations from gaming and surveillance to food & beverage and meetings & conventions to give participants a firm foundation in all departments.
Program Details
Start Date: Tuesday, January 16th, 2024
End Date: Tuesday, March 4th, 2024
Commitment: 3 hours per week for eight consecutive weeks
Program Format: eight 3-hour in-person workshops, Tuesdays 9am to 12pm
Location: Stockton University - Atlantic City campus
Tuition: $899.00 per participant
Discounted tuition available for Stockton Alumni or groups of three or more
Date:
Tuesday, January 16, 2024, 9am – 12pm
Course Description:
The first half of this session introduces students to finance in the hotel and casino industry. Topics will include structure and responsibilities of the finance department, operations, reporting, regulations, and internal controls. Participants will gain insight into the scope of reporting, including DGE, State, and Federal Reporting Requirements, P&Ls, Balance Sheet, and cash flow statements, and understand Finance Operations in a casino environment including the casino cage, credit, collections and the drop and count process.
In the second half of this session, participants will focus on issues and concepts of Human Resources in the gaming industry. Topics will include selecting the right team through behavioral interviewing; employee engagement and how it affects the customer experience; and coaching and investigation of employee issues. Participants will learn how to conduct a successful interview, understand the link between employee and customer satisfaction, and how to determine when it is time to terminate an employment.
Faculty:
Alicia McGee
Carly Minella
Michael J. Rynkiewicz
Michele Soreth
Date:
Tuesday, January 23, 2024, 9am – 12pm
Course Description:
This course will introduce participants to the different issues and concepts of casino management. Topics of discussion will include a brief history of casino gaming and how it has evolved, the gaming operations and organization of the casino floor, daily processes of opening, closing and accounting on the casino floor, casino customer and employee relations, and protecting the security & integrity of games. Participants will have a through understanding of casino layout and design, accounting pertaining to the casino floor win/loss, advantage players, theoretical win and hold percentage, as well as master games reporting, and how casino operations interface with the marketing, security and surveillance departments.
Faculty:
Lance London
Date:
Tuesday, January 30, 2024, 9am – 12pm
Course Description:
This course provides an introduction to casino slot operations. Topics of focus include notable historical moments, technology, government regulations, vendor relations, management responsibilities, standard operation procedures (SOP) design, accounting controls and general industry terms and protocols. Workshop participants will be introduced to the inner workings of the slot games through discussion of algorithms, random number generator (RNG,) and how the inception of “ticketing” changed the industry. An overview is provided as to how the formula for the slot games, win/hold percentages are applied; and how they are tracked through daily analytical methods and report generation. Participants will be introduced to the American Gaming Association, https://www.americangaming.org/ a lobbying organization that advocates and educates on behalf of the gaming industry. The course will highlight how the slot floor in its operation and products intertwines with all components of the larger hospitality industry known as the integrated resort.
Faculty:
Robert Ambrose
Date:
Tuesday, February 6, 2024, 9am – 12pm
Course Description:
This course will utilize a combination of lecture and interactive educational activities to provide a foundations in security and surveillance operations for integrated casino resorts. Participants will understand the role of security & surveillance, its relationship with other departments and regulatory responsibilities. They will also have an overview of money laundering, human trafficking, card counting & cheating at games, and theft investigations.
Faculty:
Gregory A. Schaaf
Date:
Tuesday, February 13, 2024, 9am – 12pm
Course Description:
This course introduces students to the history of gaming regulation and the necessity of a strict regulatory scheme and compliance therewith. Topics include: the history of the gaming industry; the growth of the regulatory environment; the robust compliance programs that are necessary for the gaming industry; and the future of regulation.
Participants will be able to Understand the historical phases of regulation and recognize the purpose of each phase of regulation, spot suspicious circumstances, understand compliance and the concept of self-reporting and predict the future of gaming regulation.
Faculty:
Nanette Horner
Michelle Yarrow
Date:
Tuesday, February 20, 2024, 9am – 12pm
Course Description:
This course introduces participants to the issues and concepts of Revenue Management forecasting in hotel operations. Discussion topics include: What a forecast is and why it’s important, Partners & Stakeholders responsibilities; areas that impact forecasting and the types of tools an resources used for forecasting. Participants will understand the role of a revenue manager, the life of a forecast and have a general overview of what tools and systems are used for forecasting. They will also understand the big picture of working effectively with partners & stakeholders and how this impacts forecast accuracy.
Faculty:
Carla Caulk
Date:
Tuesday, February 27, 2024, 9am – 12pm
Course Description:
This course will focus on operational issues and concepts in the Food and Beverage division. Topics to be reviewed will include, Front of House, Kitchen Operations, Menu Creation, Bars/Nightclubs, Banquets and Group Catering, and Profit and Loss Statements. Participants will be able to understand key financial indicators of restaurant management such daily staffing breakeven analysis, recipe costing, and covers per labor hour. They will also learn how menus are created for a restaurant, and in the banquet/catering space.
Faculty:
Bill Fritz
Date:
Tuesday, March 5, 2024, 9am – 12pm
Course Description:
This course introduces participants to the specific task of marketing for the integrated casino resort. Participants will gain an understanding of loyalty programs, database segmentation, the use of promotions and giveaways and related P&L statements. The session will also focus on special events and entertainment, and how the efforts of the marketing department connect with the other operational units.
Faculty:
Alisa L. Elkis
Robert Ambrose
Carla Caulk
Alisa L. Elkis
Bill Fritz
Nanette Horner
Lance London
Alicia MaGee
Carly Minella
Michael J. Rynkiewicz
Gregory A. Schaaf
Michele Soreth
Michelle Yarrow
Click the button above or contact LIGHT at (609) 626-3859 or LIGHT@Stockton.edu. LIGHT will reach out to you to confirm the name and contact information of all course
participants.
Please contact LIGHT at (609) 626-3859 or LIGHT@Stockton.edu
Please click the "Enroll Now" button above to be taken to the program registration page. Once you or your employer complete the form and click "Submit Request" you will be taken to the payment page. Click the green button at the top of the page "Complete Payment by Credit Card Now" and follow the guided checkout process to submit your credit card information. Payment can also be made by Electronic Check.
If neither of these payment methods work for you or your employer, please contact LIGHT at (609) 626-3859 or LIGHT@Stockton.edu for an invoice.
We will be pleased to refund your registration fee only if you withdraw at least four (4) business days prior to the start of the course. Please notify us by email (LIGHT@Stockton.edu), of your intent to withdraw. Refunds will be issued within 2-4 weeks based on the original payment method.
Student substitutions are only permitted prior to the start of the workshop series and must be communicated in writing to LIGHT@Stockton.edu before 9am on the morning of the first session.
In cases involving medical emergencies, we will do our best to provide course notes and materials for missed workshops, but will not offer 'make up' sessions.
Participants who miss a session, will be notified if the session is offered again in future and invited to participate for a pro rated fee.
Information on inclement weather impacting the operations of the University will always be posted to the University homepage. When in doubt visit www.stockton.edu
From the office of Emergency Management:
Notification of Closure or Delayed Opening:
The University uses a text alert system, email, University social media and the University website to notify students and employees when there is a delay or closure. The expectation should always be that the campuses are operating as normal, unless otherwise indicated.
For severe weather that compromises services or safety while classes are in session an announcement will be made as soon as possible; if overnight, an announcement will be made around 6 a.m. regarding the services to be provided for that day.
Sign up for text alerts on the Stockton portal: go.stockton.edu
Again, unless notified differently, the University will always be operating on a normal schedule.
Unless you've been notified otherwise, or there is a Universitywide delay or closure, please assume that we will be holding the session as regularly scheduled.
If severe weather conditions are anticipated, LIGHT will coordinate with workshop instructors to provide a solution that may include rescheduling the session. If the session is to be rescheduled, participants will be notified by 5pm on the evening prior to the impacted workshop. Please hold the morning of Tuesday, March 12 in your calendar as this is our prefered date for rescheudling should we need it.
Please visit the Atlantic City campus Parking & Transportation webpage for the latest information.
You may be able to find parking in the surface lot adjacent to the John F. Scarpa academic building (Atlantic City campus Map). If the lot is full, please park at the Stockton Parking Garage (101 S. Lincoln Place).
Experts interested in contributing courses to this or other LIGHT Certificates programs can contact LIGHT@Stockton.edu for details.
